Shipping policy
Ridgecraft Home Décor Shipping Policy
Thank you for shopping with Ridgecraft Home Décor! We are committed to delivering your order promptly and safely. Please review the following Shipping Policy for details on shipping practices, delivery options, and associated fees.
1. Shipping Locations
We currently ship within the United States only, including all 50 states and U.S. territories. We do not offer international shipping at this time, but we hope to expand globally in the future. Stay tuned for updates.
2. Order Processing Time
We aim to process and ship all orders as quickly as possible. Most orders are processed and shipped within 2 weeks of order confirmation. You will receive a shipping confirmation email once your order has been shipped, including a tracking number to follow the progress of your delivery.
3. Shipping Methods and Delivery Times
We offer several shipping options to accommodate your needs:
- Standard Shipping: Typically takes 3-7 business days for delivery after shipment. Delivery times may vary depending on your location.
- Expedited Shipping: Available for an additional fee, typically delivers in 2-3 business days after shipment, depending on the carrier and location.
4. Shipping Costs
Shipping costs are calculated based on your order’s total weight, size, and the shipping method you select at checkout. Shipping fees will be displayed before you finalize your purchase. Please note that shipping rates apply to all orders and are not waived under any circumstances.
5. Shipping Carriers
We partner with trusted shipping carriers, including:
- UPS
- FedEx
- USPS
The carrier used for your order will depend on your location, the shipping method chosen, and the size and weight of the items being shipped.
6. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website (UPS, FedEx, or USPS).
7. Delivery Issues
While we strive for timely delivery, Ridgecraft is not responsible for delays caused by the carrier, weather, or other unforeseen circumstances. If you experience any delivery issues, please contact the carrier directly using the tracking number provided. If the issue is not resolved, please reach out to our customer support team at info@ridgecraft.shop, and we will assist you in finding a solution.
8. Damaged or Lost Shipments
We take great care in packaging your items to ensure they arrive safely. If you receive a damaged or defective product, please contact us immediately upon delivery. We will assist you with a return or replacement, depending on the nature of the issue. Please include photos of the damaged item to expedite the process.
If your package is marked as delivered but you have not received it, please check with neighbors or household members. If the package is still missing, contact the carrier to file a claim. If you need further assistance, please contact us at info@ridgecraft.shop.
9. Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. Ridgecraft is not responsible for delays or additional charges due to incorrect or incomplete addresses. If you realize there’s an error with your address after placing an order, please contact us immediately, and we’ll do our best to assist you.
10. Shipping to Multiple Addresses
Currently, we can only ship orders to a single address. If you wish to send items to different addresses, please place separate orders for each address.
If you have any questions or need assistance with your order, please contact our customer support team at info@ridgecraft.shop or call (504) 912-3815. We’re happy to help!
Thank you for choosing Ridgecraft Home Décor. We hope you enjoy your shopping experience with us!