Ridgecraft Home Décor - FAQ
Welcome to the Ridgecraft Home Décor FAQ page! We're glad you're here. Below, you'll find answers to some of the most commonly asked questions about our products, orders, shipping, returns, and more. If you can't find what you're looking for, don't hesitate to reach out to our customer support team at info@ridgecraft.shop.
1. What is Ridgecraft?
Ridgecraft is an online home décor store offering a wide range of carefully curated pieces to enhance your living space.
2. How do I place an order?
Simply browse our website and select the products you'd like to purchase. Once you're ready, click on the shopping cart icon in the upper-right corner, review your items, and proceed to checkout. You'll be asked to enter your shipping and payment information to complete your order. Once confirmed, you'll receive an email with your order details and tracking information.
3. Do you offer gift cards?
Yes! We offer digital gift cards in various denominations. You can purchase them directly on our website. They make a perfect gift for those who love home décor but can't decide on the perfect item.
4. Can I modify or cancel my order after it’s been placed?
We process orders quickly to ensure fast shipping, so once your order is confirmed, we're unable to make changes or cancellations. However, if you notice an issue right after placing your order, please contact us at info@ridgecraft.shop, and we’ll do our best to assist you.
5. Do you offer international shipping?
Currently, we only offer shipping within the United States. We're exploring international shipping options and hope to expand globally in the future. Stay tuned for updates!
6. How long will it take for my order to arrive?
Most orders ship within 2 weeks. Depending on your location and the shipping method selected at checkout, delivery times can vary between 3-7 business days after shipment. You will receive tracking information via email once your order ships.
7. What shipping carriers do you use?
We partner with trusted carriers like UPS, FedEx, and USPS to ensure your order arrives safely and on time. Shipping methods and costs are calculated during checkout based on your delivery address.
8. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the contiguous United States. For orders under $75, standard shipping rates apply. Expedited shipping options are available at checkout for an additional fee.
9. What if my order is damaged or defective?
We take great care in packaging your items, but if you receive a damaged or defective product, please contact us within 7 days of delivery. We’ll assist you with a return or replacement, depending on the issue. Be sure to include photos of the damaged item to help us resolve the issue quickly.
10. How can I return an item?
If you’re not completely satisfied with your purchase, we offer a 30-day return policy on most items. To initiate a return, please contact us at info@ridgecraft.shop with your order number and the reason for the return. We’ll provide you with a return shipping label and instructions. Please note that items must be in their original condition and packaging to qualify for a refund.
11. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website (UPS, FedEx, or USPS).
12. How can I contact customer support?
Our customer support team is happy to assist you! You can reach us by:
- Email: info@ridgecraft.shop
- Phone: (504) 912-3815
- Chat: Click the chat bubble in the bottom-right corner of our website
We aim to respond to all inquiries within 1-2 business days.
13. How can I stay updated on new arrivals and sales?
Sign up for our newsletter at the bottom of the page to receive updates on new arrivals, exclusive promotions, and design inspiration.
We hope this FAQ has helped you. If you have any further questions, feel free to reach out to our team. Thank you for choosing Ridgecraft for your home décor needs!
Happy shopping! 🌿